At ProHealthExpress, we aim to ensure your satisfaction with every purchase. If you need to exchange or return an item, please review our policy below:
1. Eligibility:
– To be eligible for an exchange or return, the item must be unused, in its original condition, and in the original packaging.
– Exchanges and returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items:
– Certain items are not eligible for return or exchange due to hygiene and safety reasons, including:
– Personal hygiene products (e.g., incontinence products, bathing aids)
– Items that have been used or are missing parts
– Customized or personalized items
3. Exchange Process:
– If you wish to exchange an item for a different size, color, or model, please contact our Customer Service team to initiate the exchange process.
– Exchanges are subject to availability. If the requested item is available, we will provide instructions for returning the original item and shipping the replacement.
4. Return Process:
– To initiate a return, please contact our Customer Service team to obtain a Return Merchandise Authorization (RMA) number.
– Once you have received your RMA number, securely package the item(s) to be returned, including all original packaging and accessories.
– Clearly mark the RMA number on the outside of the package.
– Ship the package to the address provided by our Customer Service team.
– Customers are responsible for return shipping costs unless the return is due to a ProHealthExpress error or defect.
5. Refund Processing:
– Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s).
– Refunds will be processed to the original form of payment within 5-7 business days after the returned item(s) have been received and inspected.
– Please note that shipping charges are non-refundable, and a restocking fee may apply for certain returns.
6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our Customer Service team immediately to report the issue and arrange for a replacement or refund.
– We may require photographic evidence of the damage or defect for quality assurance purposes.
7. Warranty:
– Many of our products come with manufacturer warranties. If you encounter any issues covered by the manufacturer’s warranty, please refer to the warranty information provided with your product for instructions on how to proceed.
For any questions or concerns regarding our Exchange and Return Policy, please contact our Customer Service team for assistance.